our privacy policy

In this policy, personal information means information about you that is personally identifiable like your name, address, e-mail address or phone number, and that is not otherwise publicly available. It also includes information on guest preferences and usage, when such information is supplied to or recorded by The Fort Garry Hotel or Ten Spa in the course of transacting business with an individual. The Privacy Policy does not apply to information regarding Ten Spa corporate customers. However, such information is protected through contractual arrangements.

How You May Provide Us Your Personal Information:

By making a reservation or by using Ten Spa services.

By providing it to us in communications regarding service delivery such as comment cards.

By providing the information to us by participating in a marketing initiative.

By visiting our website.

We will not provide your personal information to anyone else. When you provide your personal information such as name, address, e-mail address, and telephone number, we will not give or sell this information to any outside company for any use.

Below we will outline the type of information normally collected in each of these circumstances, the reasons for doing so, how we will use it and store it.

Making a Reservation

When making a reservation of using Ten Spa services it is necessary to have information in order to identify you, contact you and to process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, and credit card number and expiration date and language preference.

Information Provided To Us in Communications Regarding Service Delivery Such as Comment Cards

Information provided to us in such a fashion will be used solely for the purpose of recording your comments, communicating with you in respect of them, reviewing them with the subject department or personnel, for the purposes of recognizing employees for excellence of service delivery and for developing improvements in service delivery.

Why We Collect Personal Information

To establish and maintain a responsible commercial relationship with you and to provide ongoing service.

To understand your needs and preferences. We maintain a record of the products and services you receive from us and we may ask for additional information so that we can serve you better.

To develop, enhance, market or provide products and services. For example, we look at our guests’ use of our services so that we can better understand how to improve our services.

To meet legal and regulatory requirements.

Why We Disclose Personal Information

Personal information will be shared with The Fort Garry Hotel for which your reservation has been made so that they may provide the accommodation you have reserved.

Personal information may be shared with an agent retained by Ten Spa to evaluate a customer’s credit worthiness or in order to collect a customer’s account.

Personal information may be shared with a public authority or an agent of public authority if in the reasonable judgment of Ten Spa it appears that there is an imminent danger to life or property which could be avoided or minimized by disclosure of the information, or which disclosure is compelled by legal authority.

Any disclosure of a guest’s personal information by Ten Spa to a third party will be made only on a confidential basis conditioned upon the information being used only for the purposes for which it has been disclosed.


The Ten Spa will not collect, use or disclose your personal information for any other purpose than those identified above, except with your consent.

The Ten Spa will protect your personal information with appropriate security safeguards.

The Ten Spa will take appropriate steps to protect the confidentiality of your personal information when dealing with third parties.

The Ten Spa will honor your request to access your personal information in a timely manner as reasonably possible.

You are always free to refuse to provide personal information to us.

You may also withdraw your consent with respect to the use of your personal information for marketing purposes at any time, subject to legal or contractual restrictions and reasonable notice by e-mailing usmike_watson@fortgarryhotel.com, using “Unsubscribe” as the subject line, and providing us sufficient personal identifiers so we can act effectively on your request. However in either case, this may limit our ability to serve you.

If you have any questions or concerns about our privacy practices or wish to make a request in respect of your personal information please contact Mike Watson, Controller:

The Fort Garry Hotel
222 Broadway
Winnipeg, MB R3C 0R3

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