spa etiquette



guest timeline We ask that you arrive 30 minutes prior to your scheduled appointment to change, steam, shower, and enjoy complimentary treats while you relax in our waiting lounge. Arriving late may interfere with your treatment time, resulting in a less effective treatment. We request that all guests shower prior to their treatment.

health problems and comfort level Please notify a spa receptionist before booking if you are pregnant, have allergies, high blood pressure, any physical ailments or disabilities. This will prepare our staff to provide the best spa therapy for you. Please do not hesitate to tell us how you are feeling during your treatment. You may want to avoid treatments using hot stone, body cocoons or any foot massage if you are pregnant.

tipping Tipping is graciously accepted for work well done. Therapists as well as attendants will share in your generosity. The recommended range is between 15% and 20% of the price of the service provided.

A 15% gratuity will be added to all packages and Hamam services; however, any additional amount is left to your discretion.

cancellation policy To cancel any spa appointment we require at least 24 hours’ notice, and for groups of 6 or more we require 72 hours’ notice. A credit card number is needed to hold your reservation. Please note that once an appointment is booked - unless we hear otherwise - we’ll expect you to be there. ‘Skipped’ appointments will be charged in full to the card number with which they were held. Confirmation emails will be sent at the time of booking and 48 hours before hand.

valuables To receive the full benefit from our services, jewelry must be removed prior to entering the treatment room. Please do not leave valuable items unattended. Ten Spa is not responsible for lost or stolen items.

tour philosophy To protect the privacy of our guests, we limit the number of people that tour our facility. Tours must be arranged in advance.